PRINCIPALS’ CONFLICT MANAGEMENT STRATEGIES AND TEACHERS' JOB PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN KISII COUNTY, KENYA
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Date
2022-08-31
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Tangaza University College
Abstract
This study examined conflict management strategies used by school principals in relation to
the job performance of teachers in public secondary schools in Kisii County, Kenya. It was
guided by the following objectives: To assess whether Principals' communication style might
be a conflict management strategy; To find out whether principals' use of creativity is a viable
strategy in conflict management; To determine the extent to which the use of motivations by
the principals as a conflict management strategy enhances teachers' job performance; To
ascertain the extent to which promotion of team spirit as a conflict management strategy
influences teachers’ job performance in public secondary schools in Kisii County. The study
was guided by the theory of constructive controversy and the expectancy theory of
performance management systems. The mixed-methods research approach was employed.
The target population consisted of schools, County Director of Education, principals and
teachers. A sample size of one CDE, 22 principals, and 357 teachers. Both probability and
non-probability sampling techniques were used. Data were collected using questionnaires and
an interview guide. To ensure validity, experts in conflict management scrutinized the
instruments to ensure that the items of the research instrument were consistent with the
study's objectives. A reliability coefficient of 0.825 was realized. Both inferential and
descriptive statistics were used to analyze quantitative data. Qualitative data were analyzed
using a thematic approach and presented in the form of narratives and direct quotations. The
findings revealed the principals' communication, creativity, motivation, and team spirit as
strategies in conflict management positively influenced the teachers' job performance in
public secondary schools in Kisii County. The conclusions were that the conflict management
strategies used by principals are useful in explaining teachers' job performance. To manage
conflicts in schools and enhance teachers' job performance, the study suggests enhancing and
utilizing communication, creativity, motivation, and teamwork throughout the county.
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Keywords
PRINCIPALS’ CONFLICT MANAGEMENT STRATEGIES AND TEACHERS', JOB PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN KISII COUNTY, KENYA