INFLUENCE OF GOVERNANCE SYSTEMS FOR BETTER SERVICE DELIVERY IN TUDOR WARD MOMBASA COUNTY, KENYA
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Date
2023-10-02
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Tangaza University College
Abstract
This study explains how good governance systems influence service delivery in Tudor Ward,
Mombasa County. The problem facing devolved governance is how to deliver quality services in
accordance with the constitutional stipulations and therewith public obligation. In Kenya,
different policies are constitutively designed to ensure public services reach intended citizens.
However, this is not the case, hence the question: Why do government institutions fail to deliver
required services to citizens in accordance with the constitutional stipulations meant for rustic
agencies, and local community needs? The objectives of the study was to describe the status of
governance systems on service delivery in Tudor Ward; to identify issues of transparency in
public service delivery; to illustrate how internal controls influence service delivery, and also to
establish workable strategies for quality public service delivery in Mombasa County. The
research focused on Systems and Good Governance theories. The researcher employed
sequential explanatory mixed design to collect data. A workable sample of 170 was picked from
a population of 1925. The research sample was derived in accordance with the Survey Monkey
(2022) formula. A first-hand data sources, besides secondary sources of actualities were used to
extract the relevant information on the governance systems and its influence on service delivery.
Field research data was evaluated within the modules of the Statistical Package for Social
Sciences (SPSS) version 21. The research data were subjected to descriptive and thematic
analyses. From the study findings, a number of services were being acknowledged by the local
citizens. However, for transformative performance notable points of concern as regards to
potentiality of the county government in collaboration with local citizens to quality service
delivery need to be addressed.Thus, fairness and quality public service delivery, Lead time for
public services, Public information and citizens’ accessibility to necessary information among
others.It is envisaged that the research findings will be of help to policy-makers in formulating
suitable policies that would improve of the quality of public facilities management for the
citizens of Mombasa County. The study findings may also add new insights onto the general
knowledge as regards to public service delivery. A number of policy dimensions (appropriate
strategies) have been unearthed as pertinent to improving services for humanity by the county
governments in Kenya. The different policy dimensions include county leaders’ accountability to
members of the local community, local communities’’ participation in decision making, service
option for the poor. The research recommends further investigation on how county leaders can
leverage technical functionalities, clarity on constitutional rights, and limited public knowledge
of the expertise