Institute of Social Transformation

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Browsing Institute of Social Transformation by Author "Gitonga, Wanjira Angelica"

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    Influence of Total Quality Management on Performance of Catholic Private Secondary Schools in Nyahururu Diocese, Kenya
    (Tangaza University College, 2020-11) Gitonga, Wanjira Angelica
    In contemporary society, institutions are open to various financial, political, technological and social challenges. Growing competitive tussles and continuous increase of needs and demands of the consumer and emergencies of new business regulations call for adaption of management style, which will keep the institution alive in such a volatile environment. Educational institutions are not exempted from these changes. The concept of Total Quality Management (TQM) has been recommended by many organizations and institutions as it significantly contributes to quality services at comparatively low cost; fundamental aspect in sustaining competitive advantage. This concept is relatively new in Faith-Based Institutions especially the Catholic Diocese of Nyahururu (CDN). This has been attested by poor performances in schools and high workers turnover. There is little research done on TQM on private institutions’ performance, thus the research sought to investigate the influence of TQM style on the performance of four, Catholic Private Secondary Schools (CPSC) within the diocese. The research objectives were; To determine the extent to which benchmarking aspect of TQM is assisting in the development of CPSS in CDN; To ascertain the extent to which Continuous Improvement technique of TQM is assisting in improving academic performance in CPSS in CDN; To establish the challenges faced by managers in the implementation of TQM in CPSS in CDN; To assess ways of enhancing the implementation of TQM in CPSS in CDN. The study was anchored on TQM Theory. Concurrent, qualitative and quantitative, methods of data collection and analysis were employed. A total of four CDN secondary schools participated in the study. The target population was 64 teachers, 4 managers, 4 principal. The sample size of teachers was 54 (84%), 4 (100%) managers and 4(100%) principals. Cross-sectional survey was used to collect both qualitative and quantitative data using an interview guide and a questionnaire. Qualitative data were summarized into main thematic areas while the quantitative data were analyzed using descriptive statistical method such as frequency and percentages with the aid SPSS version 23.0. Tables and pie charts were used for presentation and interpretation of the data. Research ethics were upheld throughout the study. The research established that Benchmarking is not implemented and the Continuous Improvement aspect is not well implemented in the Schools. The study recommended that schools should implement the TQM elements; Continuous Improvement and Benchmarking to improve performance and enhance the growth of the schools. It was evident that lack of resources was one of the major problems in TQM implementation. The study recommended the prioritization of resources to enable the scarce resources to be used for improvement of schools’ growth and enhancement of the performance. These findings will be useful to policy makers, parents, county governments and in as well as adding knowledge to academia in education related studies. It will be of great benefit to the CDN in enhancement of growth and development of its schools.