Browsing by Author "MUHATIA, GEORGINA SHITAMBASI"

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    PRINCIPALS’ CONFLICT MANAGEMENT STRATEGIES AND TEACHERS' JOB PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN KISII COUNTY, KENYA
    (Tangaza University College, 2022-08-31) MUHATIA, GEORGINA SHITAMBASI
    This study examined conflict management strategies used by school principals in relation to the job performance of teachers in public secondary schools in Kisii County, Kenya. It was guided by the following objectives: To assess whether Principals' communication style might be a conflict management strategy; To find out whether principals' use of creativity is a viable strategy in conflict management; To determine the extent to which the use of motivations by the principals as a conflict management strategy enhances teachers' job performance; To ascertain the extent to which promotion of team spirit as a conflict management strategy influences teachers’ job performance in public secondary schools in Kisii County. The study was guided by the theory of constructive controversy and the expectancy theory of performance management systems. The mixed-methods research approach was employed. The target population consisted of schools, County Director of Education, principals and teachers. A sample size of one CDE, 22 principals, and 357 teachers. Both probability and non-probability sampling techniques were used. Data were collected using questionnaires and an interview guide. To ensure validity, experts in conflict management scrutinized the instruments to ensure that the items of the research instrument were consistent with the study's objectives. A reliability coefficient of 0.825 was realized. Both inferential and descriptive statistics were used to analyze quantitative data. Qualitative data were analyzed using a thematic approach and presented in the form of narratives and direct quotations. The findings revealed the principals' communication, creativity, motivation, and team spirit as strategies in conflict management positively influenced the teachers' job performance in public secondary schools in Kisii County. The conclusions were that the conflict management strategies used by principals are useful in explaining teachers' job performance. To manage conflicts in schools and enhance teachers' job performance, the study suggests enhancing and utilizing communication, creativity, motivation, and teamwork throughout the county.