MANAGERIAL FACTORS INFLUENCING SERVICE DELIVERY OF DONOR FUNDED PROJECTS IN KIENI WEST SUB-COUNTY, NYERI COUNTY
Date
2019-10
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Publisher
Tangaza University
Abstract
Donor funded projects are very important in improving the standard of life and development in a given community. This study aimed to investigate managerial factors influencing the service delivery of donor funded projects in Kieni West sub-county in Nyeri County. The study objectives include: to establish influence of staffing on service delivery of donor funded projects in Kieni West Sub-county, Nyeri County; to investigate influence of funding on service delivery of donor funded projects in Kieni West Sub-county, Nyeri County; to examine influence of community support on service delivery of donor funded projects in Kieni West Sub-county, Nyeri County; and to assess influence of communication on service delivery of donor funded projects in Kieni West Sub-county, Nyeri County. The study adopted mixed research method. The study deployed use of descriptive research design. A sample size of 230 subjects were used. Questionnaire and interview guide were used in data collection. Quantitative data has been presented using simple frequencies and percentages, figures and tables. The research was able to show that some of the employees are not skilled hence training programs should be initiated to help empower the staff members; funds are not distributed on time, and some of the funds are embezzled, therefore there is a need to have proper accountability of funds with appropriate budget drawn to help in the budget allocation and distribution of funds; there has been some level of community participation, even though this needs to be strengthened as it will help in bringing all members on board and making them feel part of the projects. And finally, the research findings showed that even though there was some level of communication, this need to be expanded as it would help in creating awareness between the donors and the staff together with the beneficiaries of the donor funded projects in Kieni West Sub County. The study is expected to contribute knowledge in the area of managerial factors influencing service delivery of donor funded projects. The study is an eye opener to policy makers in enhancing good service delivery of donor funded projects in Kenya.